Help Desk, Call Centre Ticketing Solutions

 

Infomaze has worked with one of the largest Project Management and Service desk providers in the United States to  create a next generation Work Order Management System. The solution works for Engineers on site and with support over the voice.

The Work Order Management System has hosts of features including:

  • CRM – to manage customer and vendors
  • Customer location, sites and asset information
  • Project management with various levels and stages of information, dynamic forms and process flow
  • Work Order creation, allocations, scheduling (and re-scheduling), tracking the dispatch (includinglate, workstart and end time), recording asset used during the process, billing and file management
  • Dashboard to have single point control of the system
  • Personalization, including access levels, customization of individual module
  • Reports – canned and customized reports
  • Integration with third party tools

The solution has serviced many large clients in the US including 7Eleven, JC Penny, Walmart and others.

Get in touch with our team to arrange a demo of the solution.